If you encounter any issues with your Scribble order, such as a manufacturing or shipping defect, we're here to help! Every order is backed by our 100% satisfaction guarantee. Please follow these steps:

What Should I Do If I Have a Problem with My Scribble Order?

To ensure the highest quality output for your printed keepsakes, we recommend uploading photos in either .jpg or .heic format. While .png files are accepted, we suggest using .jpg or .heic to avoid potential slowness or technical issues with our "Automagic" editing feature. 

For optimal print quality, your photos should be at least 4MB in size with a resolution of 1600x1600 pixels. Currently, the maximum upload file size is 10MB.

Which File Formats Are Recommended for Uploading My Photos?

Yes, you can make adjustments to the photos you've uploaded to your Scribble book. To edit a photo, simply tap on the photo tile to see the page preview. From there, you can rotate, crop, and adjust the colors of your photo. You can also add text to the page, and if you're not happy with your changes or Scribble's suggestions, you can always revert to the original photo.

Can I Make Adjustments To The Photos I've Uploaded To My Scribble Book?

You can add photos of your child doing the activities in the book, or even add a photo of your child on the cover. This is a great way to create a keepsake that captures not just the artwork, but the whole experience of creativity and imagination. It's also a wonderful way to show how much your child has grown and changed over time.

Can I Add Photos That Aren't Artwork To My Scribble Book?

You can include all types of art in your Scribble books and wrapping paper, whether it's 2D or 3D, big or small. We support photos, drawings, paintings, collages, and text-based art like poetry and comics. Even 3D objects like Lego creations, science fair projects, or trophies are welcome. No matter the shape or size, let your creativity run wild!

What Kinds Of Art Can I Include In My Scribble Book?

Yes! Scribble lets you add a photo of your young artist, so they can be celebrated as the author and creator of their book.

Can I Include a Photo of My Young Artist in the Book?

Yes! Scribble makes it simple to add text to your pages. Just tap on a page thumbnail, then tap on the "T" button. You can also create text-only pages by selecting the "Text Page" option when creating a page.

Can I Add Text to Pages?

We don't have a mobile app yet, but our website is mobile-friendly and easy to use on any device.

Do You Have a Mobile App?

Scribble's advanced computer vision algorithms do some pretty magical things to your children's artwork photos so that they turnout amazing in a hardcover photo book. Our photo cleanup process is continually being torture tested by our own children (6 and up) with the intent that creating a photo book can be painless and something that your kids can be a part of too. Below&nbsp;are some of the steps that we go through for every photo that you upload.

Throw it on the floor or a table to photograph your artwork. As long as there is reasonable color contrast, we'll remove the background from your photo (for example, no white paper on a white counter top). This allows us to isolate the artwork and add a background color in a later step.

Taking the perfectly straight photo can be a bit of a juggling act sometimes. We take the anxiety out of making sure you're perfectly aligned over your artwork and automatically correct most off-angle photos&nbsp;or incorrectly rotated photos.

Our smartphone cameras do an amazing job making our photos look great in imperfect situations. We take it a step further and tune elements like white balance, contrast, vibrance, and saturation. 

We analyze the colors in every photo and suggest a background color for each artwork piece. You can globally select a color theme based on our suggestions or optionally override a background color suggestion and choose one that suits the mood.

What is Automagic Book Creation?

Our custom books are handmade in the USA and feature interior pages&nbsp; printed on heavy 100# matte coated paper with premium color inks. Our covers are casebound matte laminated for a durable and vibrant, gallery-worthy appearance.

Scribble Book Paper and Materials

Yes! In fact, you get a FREE digital version of any Scribble book (no purchase necessary!). Feel free to share these books over text or your favorite social platform.

How do I Access My Free Scribble Digital Book?

Is There a Digital Version of My Scribble Book?

Yes! You can invite your partner, cousins across the country, or your child's teacher to contribute to a Scribble book.

We are personal fans of creating a collaborative book with other kids. This is a great way to see the creativity energy and inspiration that occurs when kids create&nbsp; together. It's a fun way to create something that they can be proud of together.&nbsp;

Can I Invite Others to Add Artwork to a Book?

Scribble hardcover books come in two sizes:

Each additional page over the included 24 page count is charged at $0.30 per page.

How Much does a Scribble Book Cost?

You may choose from two hardcover options: 8.5 x 8.5 inches or 8.5 x 11 inches.&nbsp;

What Size are the Books?

Each page features one piece of art and can accommodate an optional title and description.

How Many Images of Art Can Be on a Page?

Our printing presses require that our books have at minimum of 24 pages, otherwise the pages might not glue properly and could fall out. They also have a maximum limit of 200 pages due to the structural limitation of the binding.

When it comes to your physical Scribble book, please note that a "page" refers to each side of a sheet of paper. This means that in a book with content on both sides of the paper, each side counts as a separate page. For example, if your Scribble book has 48 pages, it will contain 24 sheets of paper and consist of 48 pieces of art.

How Many Pages Can I Have in a Book?

Purchasing a Scribble gift card is easy and straightforward. Simply navigate to any <a href="https://scribble.art/products/books/11x8.5-kids-hardcover-art-photo-book?giftcard=true&amp;utm_source=faq">book</a> page, select the "Gift a Book" button. Before you check out, you can choose to have us email the gift card to the recipient, or you can download the digital gift card and send it yourself. Please note that we currently only offer digital gift cards.

How Do I Purchase a Scribble Gift Card?

Redeeming a gift card is simple. At the checkout summary, enter the code from your gift card and the balance will be applied to your purchase. Additionally:

For more information on the terms and conditions of using a gift card, please refer to our <a href="https://scribble.art/terms/voucher">Gift Card Terms and Conditions</a>.

How Do I Redeem a Scribble Gift Card?

Unfortunately, gift cards can't be combined with promotional offers.

Can I Use a Promo Code When Redeeming My Gift Card?

Yes, gift cards expire six months after the purchase date.

Do Scribble Gift Cards Expire?

Yes, a Scribble gift card is more than just a gift card. It's a gift of creativity and a way to nurture a child's imagination. Our gift cards make great gifts for creative kids of all ages, and they're especially perfect for grandparents, aunts and uncles, teachers, and anyone else who loves to encourage kids' creativity. Our gift cards are digital and can be emailed or printed out. Click <a href="https://scribble.art/products/books/11x8.5-kids-hardcover-art-photo-book?utm_source=faq_giftcard">here</a> to purchase a Scribble gift card.

Do You Offer Gift Cards For Gifting A Scribble Book?

The custom one-of-a-kind products that you create on Scribble are as unique as the creative artwork that goes into them. We are unable to refund orders due to customer created errors, including but not limited to:

Design Errors

If you need to cancel your order for any reason, you can do this within&nbsp;SIX HOURS&nbsp;of placing your order by contacting us by <a href="https://scribble.art/contact">email</a>. Orders are placed into our production queue and we cannot guarantee cancellation without a penalty after six hours.

Order Cancellations

We want you to be completely satisfied with your Scribble book. If you're not completely satisfied your book, we'll reprint it or refund you. We stand behind our product and want you to love your book as much as we do.

If you require a replacement order or a refund, please reach out to our <a href="https://scribble.art/contact">customer support team</a> with your order number and a brief explanation of the issue. In most cases, we can organize a complimentary remake of your order, or if any changes are needed, we'll issue a credit and help guide you through the modification and reordering process. Quality guarantee request must be made within 7 days of receiving your order.

To maintain our high-quality standards and inspect any reported defects, we may request that you return the original order or provide us with photos illustrating the issue before we process any credits or refunds.

Return Policy

The following are the various dates for order submission and shipping speeds:

Holiday Shipping Deadlines

Book and wrapping paper printing takes about 4-5 business days after your order is submitted and approved. Our free ground shipping takes around 5-7 days depending on your delivery location. Note that selecting a faster shipping method will only impact the shipping time. Production and shipping times can be affected by seasonality.

When Will I Receive my Scribble Order?

Scribble offers free ground shipping for products in the United States. There are additional shipping fees for delivery to Hawaii and Alaska. We offer additional expedited shipping options which are calculated at checkout. Expedited shipping prices can vary depending on the products ordered and the shipping destination.

We are currently shipping inside the United States.&nbsp;

Can I change my shipping address after an order has been placed?

Please email us to change your shipping address. Please note that we are not able to update shipping addresses once packages have been shipped.&nbsp;

Can I ship one order to multiple addresses?

At this time, we can only ship to one address per order. To send products to multiple addresses, you must place separate orders for each address.&nbsp;

General Shipping Questions

Designing your own wrapping paper with Scribble is a snap! Here's the step-by-step:

How Do I Design My Wrapping Paper?

Scribble's wrapping paper is printed on 29" x 20" #70 opaque sheets, providing ample coverage for most gifts. Wrapping paper sheets come in packs of 5, providing more surface area and clean edges than a standard 30" x 60" roll.

Creating your Scribble Book